Staff and Leadership Development - Building Blocks
Marshall Brown, in partnership with his associates, provides a series of building blocks, in the form of hands-on personal training and interaction that can rapidly move you and your people closer to world-class status. Not only do they address the necessary informational needs of your people, they also improve their ability to understand how the parts of the puzzle fit together and how they can better work with the big picture. What they learn from one of our workshops will stick with them and provide benefits to them and your organization well into the future.
Take a few moments now to consider which of the following building blocks you and your organization can use to get on the road to world-class status.
MBTI
The Indispensable Personality Assessment Tool MBTI® can remarkably BOOST communication
and drastically IMPROVE team building within ANY organization. Click here to read more.
Leadership Practices Inventory
Improve your performance and the performance of your team by becoming an effective leader. This half-day session will help you develop the skills you need to master the five essential areas of leadership, including: challenging the process, enabling others to act, encouraging the heart, inspiring a shared vision, and modeling the way. Based on the Leadership Practices Inventory, developed by James Kouzes and Barry Posner. Participants will:
- Discover the critical elements to becoming an effective leader
- Learn how to maximize results by inspiring performance
- Undergo a leadership profile, identify areas of weakness, and methods for improvement
- Explore innovative approaches to strengthening morale and team building.
Building High-Performance Teams
Are your teams as productive as they could be? Or, are they engaged in self-defeating “silent wars”? Do all team members realize how their actions impact the team? Or, are they trapped in individualistic behaviors that prevent true teamwork?
In this workshop, you’ll get a visual model of the 10 characteristics of successful high performance teams. And you’ll benefit from our experiential team exercises designed to demonstrate the respective roles and value of individual and team actions in accomplishing desired goals and outcomes. Each participant in this workshop will map an action agenda for different behaviors--and different outcomes--in his or her team interactions. And, they will also come away with their own unique learning experience tailored to their individual challenges in the team context. Plus, you’ll learn all about the four stages of Bruce W. Tuckman’s famous group development model (Forming, Storming, Norming and Performing).
This workshop will help turn your team into a high-performance one – one that gets top results and that produces benefits way beyond what individual members could produce on their own.
Facilitating Change - Creating the High Performance Organization
The incessant change that people in organizations are subject to can have many negative effects – making people apprehensive, creating conflicts and damaging morale. Rather than ignoring these potential problems, become proactive and learn how to truly manage change. This workshop will describe the role and responsibilities of internal change agents and will provide powerful tips, tools, and training that help to improve human interaction, enhance leadership skills, and, focus your organization’s ability to achieve its important long- and short- range goals. In addition, Facilitating Change - Creating the High Performance Organization will instruct you on how to lead and facilitate a change effort by giving you and your staff practical skills in working effectively with your colleagues in the midst of ongoing change.
Nobody Listens, but Everybody Talks: How to Harness the Power of Active Listening to Become a More Effective Communicator and Leader
Are you having trouble getting your message across effectively at work? Having a lot of conflict that boils down to misunderstanding and miscommunication? You may need to sharpen your active listening skills. In this session, we'll engage in lively role plays, build skills for active listening and generate effective feedback loops--all to help you expand your repertoire of skills and to more readily achieve your goals at work. Participants in this session will generate their own learning and action agenda for new, more effective behaviors--and improved outcomes--in their personal communication patterns.
Powerful Ways to Manage Your Stress and Avoid Burnout
Negative stress can wreak havoc on your emotional equilibrium, as well as your physical health. It narrows your ability to think clearly, function effectively, and enjoy life. Workplace stress can result from high job demands, real or perceived lack of control concerning those demands, poor day-to-day organization, inadequate communication, and/or an unsupportive work environment. Why worry about stress? If you, or your staff, are experiencing headaches, low morale, irritability, sleep disturbances, and/or poor interpersonal relationships, all or part of that could be due to uncontrolled stress. What’s the bottom line? Devoting proper attention to things that cause stress and on how to manage your response can help you control and manage your stress reaction. This stress management workshop takes a practical approach to identifying and managing stress using exercises and informational strategies which will enable you to assess your stress level and develop a personal stress management plan.
Achieve Your Goals More Rapidly with Advanced Project and Time Management Skills
Setting priorities and managing projects effectively is essential to improving individual and organizational performance. The pressure to find innovative ways to achieve goals, pay attention to the competition, respond quickly to customer needs and enjoy life outside of work is even more intense in today's less structured, information-driven workplace. Meeting the daily challenge of managing professional and personal responsibilities requires a learning strategy designed to fit individual needs. In this interactive program, you will develop powerful frameworks for perfecting your project and time management skills.
Winning at Customer Service: How to Keep Your Customers Happy and Keep Your Sanity at the Same Time
-The Secrets of Excellent Customer Service-
Providing excellent customer service will give you the competitive advantage you need to survive in a tough business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. Whether you’re talking on the phone, meeting customers/members face to face, or working behind the scenes, delivering adequate customer service is often a problem. If you don't provide excellent customer service, the competition might. How you handle your customers can directly affect your individual goals as well as your team’s and associations performance. Learn how to provide excellent customer service while keeping a solid grip on your own sanity!
Managing from Afar – Challenges of a Dispersed Work Group
If you are you managing one or more people who work from home or a geographically dispersed work team, you have some unique challenges and opportunities to maintain high productivity. We’ll explore some of the options, challenges and benefits of managing remote work groups and the skills you need for getting the best contributions from your staff. You’ll learn how to identify the advantages and disadvantages of a dispersed work group. By understanding the dynamics of out-of-sight work teams you can use effective communication style to give instructions, maintain focus and resolve problems. As with any team, it is important to maintain morale and productivity of your staff.
Retention and Key Talent Management for Organizations
Retention is a key business strategy as our demographics shift toward older workers and fewer skilled workers enter the workforce. Organizations can choose from a variety of elements to form an integrated and comprehensive retention system throughout the employee life-cycle – beginning with recruitment and continuing into retirement. Yet the best leaders understand that retaining their key people rests with them. We will explore the research and best practices from hundreds of organizations and create an action plan that you can put to use today for both yourself and for your employees. You will have an opportunity to identify the benefits and develop the business case for retention in your organization through defining key retention objectives. We will discuss the roles and expectations of the employee and the supervisor. Through peer discussions you will recognize strategies and ways to address challenges of development and succession planning.
Performance Appraisals
Performance appraisals, if done properly, can be a valuable tool in improving the performance of your employees. But if they are done improperly, they can be unmotivating and a waste of time. The purpose of the training is to help managers adequately plan and prepare for the effective appraisal discussion, to understand the importance of providing meaningful feedback to employees, and to review rating errors and basic legal implications.
Decision-Making Exercises for Supervisors—When To Coach and When To Counsel
The ability to effectively supervise others requires a myriad of skills…coaching, counseling, patience, understanding, confidence and consistency. This half-day seminar is intended for supervisors who want to gain an understanding of and improve their techniques in these areas. Participants will examine the behaviors that define a good supervisor and test their perception and judgment by watching and discussing a series of video vignettes that feature situations posing the type of problems supervisors encounter on a regular basis. Course content will focus on good communication techniques for supervisors to enhance their effectiveness in managing employee behavior while treating employees as adults.
Getting What You Want: Setting and Maintaining Boundaries with Others
Setting and maintaining boundaries and limits with others can be very empowering. It includes telling others what we want and need from them and sticking by those decisions once we’ve made them. When we do this we take better care of ourselves, maintain our self-respect, and increase the possibility that we’ll have more control over our work and lives. At work, difficulty in setting boundaries can result in projects not being effectively completed, people taking advantage of us, and miscommunication.
In this highly interactive session you will learn, what a boundary is, examples of setting effective boundaries, why it is often difficult to set and maintain boundaries, the five essential steps in setting a boundary, and 22 additional tips to set boundaries successfully.
Helping Your Emotional Intelligence Work for You
Understanding and developing your emotional intelligence (EQ) can help you be more effective in your work and personal lives. EQ is the capacity for you to successfully recognize and manage your emotions and be aware of the emotions of others. Being aware of your EQ can help you respond more effectively to others. Exploring and developing EQ can help you to motivate yourself, manage your stress, and resolve conflicts with others. It determines how well people listen to you and you are heard. At work, EQ is a much more positive predictor of success than IQ.
This workshop will provide you with the 14 essential elements of emotional intelligence. You will also discover your personal emotional strengths and challenges, learn how to communicate more effectively, use your emotional intelligence to your advantage, and be provided with techniques to enhance your EQ.
Contact us today to get your staff and volunteer leadership operating at full speed.
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